We understand it’s nice to know ahead of time what you can expect when it’s time to install or service your appliance and HVAC system. So, we wanted to be proactive and let you know what you can expect from DEWS:
What can I expect to happen during my Service Call?
Servicing your appliance in your home is quite convenient, but we want to keep you and your family safe. Therefore, we ask that you please keep everyone, including your adorable pets, several feet from the appliance while we service it. The repair process often requires us to open the appliance thus exposing wiring, sharp edges, electrical parts and other hazards.
But, please don’t go too far away, as your skilled technician will need to ask you some questions to help in the diagnosis of the problem. Any information that you may think is helpful in diagnosing the problem, please let our technician know. Also, we may need you to help locate your circuit box and water/gas valves. Of course, we will then need to show you the problem and explain the repair and pricing.
What to expect if the technician is unable to repair the appliance when coming out for a Service Call?
We strive to complete the repair during that initial visit. It’s more efficient for all of us. We stock many parts on our trucks. However, sometimes we will need to order a part. In those cases, there is NO additional service call charge for the return trip. In those cases, there is NO additional service call charge for the return trip. We will only charge for the parts, shipping and labor on the return trip.
What can I expect when having an appliance installed?
Our skilled installers will arrive within your scheduled window. We value your time and promise to respect it. Upon arrival, the installers will introduce themselves to you and review the job. They will take care to protect your home. We’ll make sure all furniture and valuables stay safe and clean. We’ll remove and dispose of old appliances, so you don’t have to worry about them. Then, the installers will expertly install your appliance(s). Once installed, we will give you a product demonstration. When it’s time to leave, our installers will leave your house as clean as it was when they got there.
What can I expect when I visit DEWS at 2203 Highway 17 South, Suite 2, in North Myrtle Beach?
Our friendly and empathetic employees will greet you with a smile. Forget the sales pitch. Our staff members will listen as you describe your challenges and take in your personal needs to offer you the best solution.
What can I expect in DEWS customer service?
The quality of customer service is the key differentiator between excellent, good, and not so good companies. Top-notch quality customer service keeps customers coming back. That said, our years in business serving 3 generations of customers in the North Myrtle Beach area is all the proof you’ll need.
You can expect the best in DEWS. Give us a call today at (843) 281-1500. #DEWSHasIt