We have a 4.9 / 5 Star rating with Google. Here are just a few of over 788 Google Reviews:
"Service department and repair man were very professional. Repair needed was explained and cost quote was promptly sent. I would definitely recommend them."
"Great place for appliances! Very friendly and knowledgeable! Easy to work with!"
"The service I received was excellent, as it always has been in the past. They kept me informed and the repairman is always on time. If you need an appliance repair, call them!"
"Best honest place around!!!!"
"Jim came to provide a spring checkup for our HVAC system. He was on time (early), very courteous and thorough. I recommend Dews for all your appliance or HVAC needs. My wife and I have worked with Mark in the past when we renovated our previous condo and have found Dews reliable and professional.
"Chris in the showroom was very helpful and attentive. We had all new kitchen appliances delivered to our third floor condo (with no elevator!). The guys made quick work of it and left the space clean. I would definitely recommend Dews!
"Johnny delivered our refrigerator efficiently and smoothly. It was a difficult install due to the size and configuration of our kitchen but he and his partner completed the job perfectly! They arrived as scheduled and protected our floor and counter from damage. Great job!"
"Service was prompt and very professional. The repairman was very knowledgeable and was able to repair the appliance as quoted.Friendly personality."
"It was a pleasure shopping at their store. They had just what I needed. I had to leave town but had them deliver the new stove and remove the old one. They came when they said they were coming and were very professional."
"The installation was seamless. Customer service at Dew’s is first class!"
"So, after a service call and diagnosis of you sick dryer, they tell you your options. I decided to visit the Dew’s Store and see the several people I talked with over the phone. It was just the exact same friendly people asking if they can help. I gave them my name so now with my face attached and I am seeing the faces of the several people I had spoken to over the last few days. I found it to be a very pleasant experience. No pressure, just help. I knew I needed a new dryer and the one I had serviced me well, and I had also purchased it from Dew’s years ago. I am a very satisfied customer. The delivery of the dryer was very fast and the men who brought it were every bit as nice as all those in the Dew’s Store. To conclude, I am glad to be one of the Dew’s Family Customers, and I hope they are always there because everyone needs an honest friendly store where you are not just another dryer sale but a customer who feels welcomed."
HAND WRITTEN NOTE, dated 9/30/21:
"Dear Mr. Hester,
This is just a brief note to thank you and your staff for the immediate attention to my dilemma.
My microwave, which I use constantly, quit working. Cathy N., my special neighbor, suggested Dew's.
Thankfully you had exactly the one I wanted, and your service men delivered it the next day, and installed
perfectly. Good Job! I love it! Once again, thank you for the quick and great service.
Sincerely, Fran S."
EMAIL, dated 10/6/21:
Given all the delays and issues we’ve had with our appliance pack order, I wanted to take time to also call attention to a very positive experience I had today with Carlton, the Dew’s service representative who came to my home.
Carlton came to inspect our new dishwasher, which arrived damaged. After performing the assigned inspection, Carlton also assisted me with some helpful guidance and advice on using our new GE Advantium 120 microwave/convection oven. Additionally, he took time to fine-tune the leveling and floor stops on our new GE refrigerator.
Carlton was professional, courteous, demonstrated strong customer focus and was a very positive ambassador for Dews.
I’d very much appreciate it if you could share this feedback with Carlton’s manager and anyone who should know of Carlton’s efforts to create positive customer experiences.
Folks, including me, tend to be quick to provide negative feedback; I also do my best to remember to bring attention to positive experiences.