We have a 4.9 / 5 Star rating with Google. Here are just a few of over 733 Google Reviews:
"Dew’s is reliable and trustworthy. My parents have used them for about 10+ years and they have never disappointed. They have consistently been able to diagnose problems and offer reasonably priced solutions. My family is appreciative of their personalized attention. I highly recommend this company.
Got us set up with washer/dryer sooner than any big box store and the customer service was great. Getting new appliances is very difficult right now, but they came through in a reasonable time and with a great product. Delivery was quick and efficient."
"Dew’s is an excellent store to purchase your appliances. The staff is helpful and knowledgeable about the products. Many models were shown in a variety of price points. After purchasing the appliance I was contacted when it arrived in the store and a delivery date and time was given. The gentlemen who delivered were fast and efficient. When installed they explained all the features. I am extremely satisfied with Dew’s and will be ordering more appliances!"
"We own a condo in Barefoot Resort and have been experiencing issues with our refrigerator. We came down from Virginia to enjoy our time at our condo and didn’t want to waste a lot of time or money replacing the refrigerator at our condo as it is only 3 years old. So I checked with a couple other residents near us and one of them recommended Dew’s so I gave them a call. We were able to schedule a technician to come by when we knew we were returning to the condo. The technician called when he was on his way and arrived exactly at the scheduled time!
Not only did he repair our refrigerator, he also updated the software on our refrigerator so that it would function better than ever before.
Thank You to Dew’s and the technician! He repaired our refrigerator perfectly and was prompt and professional!!
"We have used Dew’s for over 35 years. They are always prompt, responsive and professional. We have been extremely pleased with all of the interactions we have had with them. I would highly recommend them for their service. They ALWAYS show up when they say they will, and work hard for their customers to repair their A/C quickly."
"Got us set up with washer/dryer sooner than any big box store and the customer service was great. Getting new appliances is very difficult right now, but they came through in a reasonable time and with a great product. Delivery was quick and efficient."
"Kathryn was very personable and knowledgeable. Helped us get through all the headaches of purchasing a combo washer/dryer. Cost was comparable to big box store; however they service machine, not third party if using extended warranty.
"Needed help and their customer service was great. Wendy followed up with us in a timely manner and our ac unit was serviced. We are happy with service and will be future Dew’s customer."
"Same day service and quickly solved our problem. Great customer service when requested service by phone. Very happy customer."
"5 stars for Dew’s on multiple occasions. Everyone is so dependable that I can usually take care of my appliance replacements with just a phone call."
"The people at Dew’s are great. First, they listen to your situation then they ask a few questions to help decide the best answer. You are talking to people over a phone and still you get the feeling they are never too busy to listen."
"So, after a service call and diagnosis of you sick dryer, they tell you your options. I decided to visit the Dew’s Store and see the several people I talked with over the phone. It was just the exact same friendly people asking if they can help. I gave them my name so now with my face attached and I am seeing the faces of the several people I had spoken to over the last few days. I found it to be a very pleasant experience. No pressure, just help. I knew I needed a new dryer and the one I had serviced me well, and I had also purchased it from Dew’s years ago. I am a very satisfied customer. The delivery of the dryer was very fast and the men who brought it were every bit as nice as all those in the Dew’s Store. To conclude, I am glad to be one of the Dew’s Family Customers, and I hope they are always there because everyone needs an honest friendly store where you are not just another dryer sale but a customer who feels welcomed."
HAND WRITTEN NOTE, dated 9/30/21:
"Dear Mr. Hester,
This is just a brief note to thank you and your staff for the immediate attention to my dilemma.
My microwave, which I use constantly, quit working. Cathy N., my special neighbor, suggested Dew's.
Thankfully you had exactly the one I wanted, and your service men delivered it the next day, and installed
perfectly. Good Job! I love it! Once again, thank you for the quick and great service.
Sincerely, Fran S."
EMAIL, dated 10/6/21:
Given all the delays and issues we’ve had with our appliance pack order, I wanted to take time to also call attention to a very positive experience I had today with Carlton, the Dew’s service representative who came to my home.
Carlton came to inspect our new dishwasher, which arrived damaged. After performing the assigned inspection, Carlton also assisted me with some helpful guidance and advice on using our new GE Advantium 120 microwave/convection oven. Additionally, he took time to fine-tune the leveling and floor stops on our new GE refrigerator.
Carlton was professional, courteous, demonstrated strong customer focus and was a very positive ambassador for Dews.
I’d very much appreciate it if you could share this feedback with Carlton’s manager and anyone who should know of Carlton’s efforts to create positive customer experiences.
Folks, including me, tend to be quick to provide negative feedback; I also do my best to remember to bring attention to positive experiences.