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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 843-281-1500 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

SHOULD I REPLACE OR REPAIR MY EXISTING APPLIANCE?

When your appliance isn’t working efficiently and is old, it’s easy to decide to replace rather than repair. If it isn’t too old, you may decide to repair the appliance and hope that it lasts several more years. But new, energy-efficient models can save you money over time, so it is often the better way to go. We can diagnose and evaluate your appliance to determine if it's in your best interest to repair or replace it and make a recommendation accordingly.

WHY IS MY WASHING MACHINE USING COOL WATER DURING THE WARM CYCLE?

Your machine is actually combining hot water with cold water to create the warm water. In our few cool months per year, you may notice your warm cycle running cooler. Otherwise, check to see if there is anything blocking the hot water from pouring into your machine.

AFTER I AM DONE WASHING A LOAD OF CLOTHES THERE ARE SUDS LEFT OVER. WHY?

In our area, you may not need to use as much detergent as recommended in the manufacturer’s use and care guide, due to the softness of our water. Try using less on your next load. It is very possible that you are using more detergent than is necessary.

THERE IS A TERRIBLE SMELL COMING FROM MY OVEN WHEN IT’S SELF-CLEANING. WHAT CAUSES THIS?

That smell is often the spilled food or grease left in your oven burning off. Prior to cleaning, wipe up any spills or loose food particles from the oven interior and door, and, if possible, create additional ventilation by opening a door or window.

ON AVERAGE, HOW LONG SHOULD IT TAKE FOR A LOAD OF LAUNDRY TO DRY?

A large load of laundry, on average, takes only 45 minutes to dry completely. If it’s taking more than 1 hour to dry, you should have your dryer vent system checked. Call Dew’s and we can recommend someone to do this for you.

WHAT KIND OF APPLIANCES DO YOU REPAIR?

We repair home appliances. This includes the dishwasher, washer, dryer, refrigerator, oven, stovetop range, icemaker, and more.

WHY SHOULD I HIRE DEW’S TO REPAIR MY APPLIANCES?

You need your appliance in operation as soon as possible and we respect that. We are committed to offering timely service. Our technicians are available and will deliver personal service and get your appliance working as soon as possible.

IS IT WORTH IT TO SERVICE MY APPLIANCES?

Servicing your appliances is very crucial to having them last a long time. We can determine defects before they escalate and cause a major problems. Appliance service from qualified technicians usually saves more money in the long run.

MY WASHING MACHINE IS MAKING SOUNDS THAT I HAVEN’T HEARD BEFORE, BUT IT’S WASHING FINE. WHAT’S UP?

It is very important that you let an experienced technician look at it. Strange sounds coming from your appliances are often a sign that something is loose or broken. Immediately stop using it and call a professional to get it serviced.

CAN YOUR TECHNICIANS SERVICE VARIOUS TYPES OF APPLIANCES?

Our technicians are trained to handle a multitude of appliances. They are continuously training so that our knowledge of the latest technologies and products is current.