SHOULD I REPLACE OR REPAIR MY EXISTING APPLIANCE?

When your appliance isn’t working efficiently and is old, it’s easy to decide to replace rather than repair. If it isn’t too old, you may decide to repair the appliance and hope that it lasts several more years. But new, energy-efficient models can save you money over time, so it is often the better way to go. We can diagnose and evaluate your appliance to determine if it's in your best interest to repair or replace it and make a recommendation accordingly.

WHY IS MY WASHING MACHINE USING COOL WATER DURING THE WARM CYCLE?

Your machine is actually combining hot water with cold water to create the warm water. In our few cool months per year, you may notice your warm cycle running cooler. Otherwise, check to see if there is anything blocking the hot water from pouring into your machine.

AFTER I AM DONE WASHING A LOAD OF CLOTHES THERE ARE SUDS LEFT OVER. WHY?

In our area, you may not need to use as much detergent as recommended in the manufacturer’s use and care guide, due to the softness of our water. Try using less on your next load. It is very possible that you are using more detergent than is necessary.

THERE IS A TERRIBLE SMELL COMING FROM MY OVEN WHEN IT’S SELF-CLEANING. WHAT CAUSES THIS?

That smell is often the spilled food or grease left in your oven burning off. Prior to cleaning, wipe up any spills or loose food particles from the oven interior and door, and, if possible, create additional ventilation by opening a door or window.

ON AVERAGE, HOW LONG SHOULD IT TAKE FOR A LOAD OF LAUNDRY TO DRY?

A large load of laundry, on average, takes only 45 minutes to dry completely. If it’s taking more than 1 hour to dry, you should have your dryer vent system checked. Call DEWS and we can recommend someone to do this for you.

WHAT KIND OF APPLIANCES DO YOU REPAIR?

We repair home appliances. This includes the dishwasher, washer, dryer, refrigerator, oven, stovetop range, icemaker, and more.

WHY SHOULD I HIRE DEWS TO REPAIR MY APPLIANCES?

You need your appliance in operation as soon as possible and we respect that. We are committed to offering timely service. Our technicians are available and will deliver personal service and get your appliance working as soon as possible.

IS IT WORTH IT TO SERVICE MY APPLIANCES?

Servicing your appliances is very crucial to having them last a long time. We can determine defects before they escalate and cause a major problems. Appliance service from qualified technicians usually saves more money in the long run.

MY WASHING MACHINE IS MAKING SOUNDS THAT I HAVEN’T HEARD BEFORE, BUT IT’S WASHING FINE. WHAT’S UP?

It is very important that you let an experienced technician look at it. Strange sounds coming from your appliances are often a sign that something is loose or broken. Immediately stop using it and call a professional to get it serviced.

CAN YOUR TECHNICIANS SERVICE VARIOUS TYPES OF APPLIANCES?

Our technicians are trained to handle a multitude of appliances. They are continuously training so that our knowledge of the latest technologies and products is current.

WILL MY APPLIANCES BE FIXED THE SAME DAY?

Our trucks are stocked with 95% of the most current, fast-moving parts so in many cases, we are able to fix your appliance the same day. Though we stock our trucks with as many parts as possible, at times, we do have to order parts from our distributors, which we receive in one to five business days.

CAN YOU PROVIDE US WITH A BALL PARK FIGURE FOR REPAIR OVER THE PHONE?

Unfortunately, there are usually several different reasons the same symptoms appear. Without being able to diagnose the appliance—using our knowledge, experience and test equipment—it would just be a guess. Many companies will give a quote over the phone yet when they arrive and assess the problem, you often end up getting another, perhaps higher price for the repair.

HOW DO YOU CHARGE FOR A SERVICE CALL?

Our service call includes a diagnosis fee and a complete written estimate of the work required for your appliance. We base all of our prices off the Major Appliance Service National Price Guide. By using this guide, we ensure that our customers are getting the best possible repair price for their dollar.

WILL I BE CHARGED AGAIN IF THE TECHNICIAN HAS TO RETURN DUE TO PARTS NOT IN STOCK?

Absolutely, not!

WHAT IF YOU COMPANY DOES NOT HAVE THE PARTS TO REPAIR MY APPLIANCE?

During the first contact with the customer, we try to gather all the information we need to acquire the parts necessary for the repairs. Since it is not possible to stock every item on the vehicle, if we find we need to order a part, you will not be charged an additional service call fee for the return visit to install the part.

WHAT IF I LEAVE A CHECK FOR THE TECHNICIANS AND MY MINOR CHILDREN ARE HOME TO LET THEM IN?

Our technicians are not permitted to enter a home with only minor children present. Furthermore, before we begin any repair, our technicians must obtain approval from the responsible party.

HOW OFTEN SHOULD I CHANGE THE WATER FILTER ON MY REFRIGERATOR?

Most refrigerator manufacturers suggest replacing the filter cartridge at least every six (6) months, if not sooner.

SALES

DOES DEWS OFFER INSTALLATION SERVICES?

Of course! You can rely on DEWS for professional delivery and installation on each product we sell. Our friendly sales professionals are happy to coordinate delivery and/or installation for you.

DO YOU OFFER PRODUCT GUARANTEES?

All products that we sell come with the manufacturer's warranty. Ask us about our extended warranty programs.

WHAT IS THE BEST WAY TO SHOP AT DEWS?

While we proudly boast the "in store" experience is best since the product is right in front of you with our professional staff right there to answer all of your questions, you can always place orders over the phone or on website: DewsHasIt.com

DOES YOUR STORE OFFER FINANCING OPTIONS?

We do offer a variety of financing options tailored to make that big purchase easier. Our professional sales associates can help find the right payment plan solution for you.

WHY SHOULD I CHOOSE AN ENGERY STAR PRODUCT FOR MY HOME?

ENERGY STAR® certified products have higher efficiency ratings than standard models, will cost less money to operate and are generally better for the environment. ENERGY STAR products are third-party certified by an EPA-recognized Certification Body. Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency (EPA). For more information, visit energystar.gov